Documentation & Knowledge Base

Find the answer before opening a ticket.

Getting started

Creating your workspace

Register, verify your email, and get your client workspace where every project, request and purchase lives.

Opening your first request

Pick what you need — build, feature, fix, integration — answer the dynamic questions, attach files and repository links.

Understanding proposals

Each proposal shows price, timeline, included deliverables and revisions. Accept it to start development.

Project workspace

The workspace tabs

Overview, Tasks, Requests, Messages, Files, Deployments, Invoices, Credentials, Releases and Activity — the full relationship in one place.

Tasks & kanban

Backlog → In Development → Review → Completed. You see progress live; admins move cards as work advances.

Releases & approvals

Every update ships as a versioned release. Approve it or request changes — nothing lands silently.

Security & credentials

Secure credential vault

Store hosting, SSH, database, Git and API access per project. Secrets are masked and only revealed to authorized parties.

Emergency incidents

Critical / High / Normal triage, live investigation timeline, fix deployment and post-incident report.

Billing & licenses

Invoices & payments

Project invoices and digital purchases appear under Billing. Outstanding vs. paid is always visible.

License keys

Digital purchases generate BKLY-XXXX-XXXX-XXXX keys. Verify any key at /api/licenses/verify?key=…

Downloads & updates

My Products shows active licenses, current versions, update entitlement and download counts.

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APILicense verification endpoint: GET /api/licenses/verify?key=BKLY-XXXX-XXXX-XXXX